Big Bear Bikes now offer a free Click & Collect service from our Pickering store for all your bike and accessory orders.

Our Click & Collect service offers all the benefits of shopping online combined with exceptional retail experience in our store. Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you. Best of all the service is completely FREE!

1. Add your items to your basket

Use our website to browse our catalogue of products with stock availability. When you find the item you want, simply add it to your basket like you usually would.

2. Checkout using Click & Collect

Scroll down and choose Click & Collect as your delivery method.

3. Collect your goods

Once your order has been received, we will carefully source and prepare your goods for collection. Once ready, the store will contact you via text and/or email to confirm that the items are ready to collect. When collecting your order, you will need to bring the payment card you used to purchase the item, together with one form of photo ID – either a current driving licence or current passport.

Frequently Asked Questions

When can I collect my order?

We will notify you via email and/or text when your order is ready to collect.

If you order a bike, we will telephone you and arrange a collection appointment.

How will I know when my order is ready?

For non-bike orders we will send you an e-mail and/or text to let you know when your order is ready to collect. If you’ve ordered a bike, we will contact you by telephone once you have placed your order to arrange a collection time.

What do I need to collect my order?

Please bring with you your confirmation e-mail, the payment card you used to make the purchase and a current form of photo ID.

We will hold your order in store for 10 days. If you have any problems with getting to the store to collect your order please feel free to contact us and we will happily extend this time where possible.

How do I cancel/change my order?

If you wish to cancel your order or make any changes, please contact us on 01751 474220. Please note, full refunds will be made via the original transaction made with our online team.

How do I return my order?

Our normal returns policy applies to all Click & Collect orders - for more information see our returns policy. You can also return directly to the store.

GET UP TO 39% OFF THE COST OF YOUR NEW BIKE: HAPPY CYCLE TO WORK DAY

The UK’s Cycle To Work Scheme has been in place for over 20 years now, offering fantastic discounts to tens of thousands of riders.

The Cycle To Work Scheme, is offered through many thousands of employers in the UK and applies to bikes of all types, whether it’s road, MTB or hybrid, and that includes e-bikes too.

About the Cycle To Work Scheme

Introduced in 1999, the scheme aims to encourage employees to commute on their bike for environmental, traffic congestion and health reasons. It also enables companies to demonstrate that they’re looking after the wellbeing of their people.

Obviously, you’re supposed to use the bike for commuting – and we are massive supporters of getting to work this way – but it’s fine to buy a bike that’s built for the trails. Your employer owns the bike until you pay the final ownership fee, which is based on the “fair market value” of it at the end of that period.

As well as your new bike, you can use the scheme to buy accessories, such as helmets and bags, though these have to be ostensibly for your commute. So, no full face masks, for example. If you don’t have a lock, we strongly advise that you get one along with your bike as you’re liable for the Cycle To Work payments, even if it gets stolen while you’re paying it off.

How does the Cycle To Work Scheme work?

This is a salary sacrifice scheme for people aged 18 and over where the monthly payment for your bike is taken out before tax and National Insurance are deducted. Because your contribution is taken before tax, you pay off more per month for less. So, for a bike costing £1,200, £100 is taken from your salary every month but it only costs you £68 because the other £32 would have normally gone to the tax man, right? So, you pay 12 instalments of £68 and a final ownership fee of £300, totalling £1,116. If your salary puts you in the higher tax brackets, you actually save more but you get the gist.

I’m interested. What do I need to do?

Firstly, find out which scheme your employer is enrolled in and therefore where you can buy your bike from. We work with a number of Cycle To Work providers, including cyclescheme.co.uk, cycleplus and Bikes for the NHS.

Then you need to speak to your HR department and request a certificate, bring it to us and we’ll redeem it against the cost of your bike and accessories. The salary sacrifice commences from your next pay packet.

To get a bike on the scheme, your employer needs to sign up to a provider. If they’re unsure about how to do this, send them to us and we’ll help.

PRICE PROMISE

If you can find it cheaper - let us know!

As well as offering a fantastic range of cycling equipment, Big Bear Bikes is equally committed to offering great value.

We want you to shop with confidence, hence our simple price promise. If you are interested in any item from Big Bear Bikes, and it is in stock at a comparable UK cycle retailer at a lower price, we will match that competitor’s price.

Price Match – Terms & Conditions

• Items must be in stock and available to all customers with a comparative retailer.
• Only identical items (size, colour, year model, etc.) can be matched.
• UK comparisons only.
• We are unable to match pricing from auction sites such as eBay.
• Comparable service conditions including delivery and fitting will be factored into the competitor’s price.
• Product from our current range will only be matched. Price matching will not be applied to transactions involving other promotional offers, discounts, financial products (0% finance, etc.) or bike to work.
• Repair, servicing and events cannot be price matched. Verification of the competitor’s price may be required by the Manager and the Manager’s decision is final.
• Big Bear Bikes reserve the right to amend, withdraw or extend the offer at any time.
• Price matching cannot be applied retrospectively.

Please note: Manufacturers can sometimes change the specification of the products from time to time.