CANCELLATION OF CONTRACTS FOR GOODS AND RETURNS POLICY - FOR CONSUMERS ONLY This section applies to consumers only (and not to businesses or other organisations) who order goods.
1.1 If you wish to cancel your order:
(a) you can notify us by email to shop@bigbearbikes.co.uk before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by notifying us in writing either at our registered address or by emailing shop@bigbearbikes.co.uk and subsequently returning goods to us in accordance with the clauses below.
1.2 You can change your mind and return goods you have ordered from us for any reason at any time within 7 working days of receipt, commencing the day after delivery, for a full refund or exchange, subject to the following;
1.2.1 You must inform us in writing of your cancellation, at our registered address or by emailing shop@bigbearbikes.co.uk within 7 working days, commencing the day after your receipt of the goods.
1.2.2 You must return the goods to us at your expense, to be received by us within 14 calendar days of issuing your written notice of cancellation. 1.2.3 You must take reasonable care of the goods whilst they are in your charge.
1.2.4 You accept full responsibility for the goods until they are received by us, in a satisfactory condition, and are therefore advised to employ a "signed for" and insured delivery service when returning goods.
1.2.5 Where goods are not received by us within 14 calendar days of your notice, we reserve the right to collect goods from your premises at your expense, the cost of which will be advised to you, and you are required to make the goods available for our collection on a mutually convenient day within the following 10 working days (Saturdays and Sundays are NOT working days).
1.3 We will issue a refund of the purchase price of the goods and any associated initial delivery costs or an exchange credit as required, less (if for any reason the these costs have not been paid by you) the costs of delivery to us within 30 calendar days of the receipt of your notice of cancellation, or upon receipt of the goods, whichever is soonest.
1.4 The rights to return the goods to us as referred to elsewhere will not apply in the following circumstances: -
- in the event that the product has been used or fitted save for your need to assess the product for suitability.
- to any products that we have made or customised specifically for you
- to any products that by their nature have a limited lifespan, such as food
- to any product where packaging seals have been broken where the seal is required to maintain the product. The provisions of this clause 1.4 do not affect your statutory rights. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Return Exceptions Some items cannot be returned if they are opened.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
We do not refund the original shipping and handling that you paid on the order. Exchanges If your clothing item is in like new condition, you may exchange your clothing item for a different size or colour but you will still have to pay return shipping.
