5 out of 5

" Always dealt with very friendly and helpful staff. E-bikes have just been in for service, and fully explained what was done and new parts changed that were worn, to ensure bikes back to as new conditions for further use. "

5 out of 5

" The whole package. "

5 out of 5

" Amazing service and attentive staff especially the workshop team. Great bunch of lads always happy to help and so knowledgeable. Thanks will be back "

5 out of 5

" Always helpful and able to answer any questions you have "

5 out of 5

" Wonderful Service, polite, friendly and attentive and not pushy. Honest service at its best. "

5 out of 5

" Helpful staff and good quality items "

5 out of 5

" I’m absolutely delighted with the service and support I received when purchasing my Trek Rail+ 8 Gen 5 eBike on 27th February 2026. From ordering to collection took less than a week, which was brilliant. Big Bear Bikes will definitely be my go-to bike shop, and I wouldn’t hesitate to recommend them to friends and family. A big thank you to Oliver for all his help throughout the purchase and for the detailed and professional handover explanation, [FIRST NAME REMOVED]. "

5 out of 5

" great service given lots of information and advice about my options.kept informed ordered wednesday colected friday perfect. "

5 out of 5

" The showroom is vast and there is a fantastic selection of both bikes and equipment. The staff are so friendly and helpful, always on hand to give advice and show you a product without any pressures to buy. I recommend them to everyone, we bought two bikes and some equipment and will be definitely use them for servicing, and further purchases. Outstanding! "

5 out of 5

" Great shop knowledgeable service and sales team, keen pricing and no pressure to buy. ( so I bought a bike 😁) "