Returns

How To Return An Item


CANCELLATION OF CONTRACTS FOR GOODS AND RETURNS POLICY - FOR
CONSUMERS ONLY
This section applies to consumers only (and not to businesses or other organisations) who
order goods.
1.1 If you wish to cancel your order:
 (a) you can notify us by email to shop@bigbearbikes.co.uk before we have
dispatched the goods to you; or
 (b) where goods have already been dispatched to you, by notifying us in writing
either at our registered address or by emailing shop@bigbearbikes.co.uk and
subsequently returning goods to us in accordance with clause 1.1 below.
1.2  You can change your mind and return goods you have ordered from us for any
reason at any time within 7 working days of receipt, commencing the day after
delivery, for a full refund or exchange, subject to the following;
1.2.1 You must inform us in writing of your cancellation, at our registered address or by
emailing shop@bigbearbikes.co.uk within 7 working days, commencing the day after
your receipt of the goods.
1.2.2 You must return the goods to us at your expense, to be received by us within 14
calendar days of issuing your written notice of cancellation.
1.2.3 You must take reasonable care of the goods whilst they are in your charge.
1.2.4 You accept full responsibility for the goods until they are received by us, in a
satisfactory condition, and are therefore advised to employ a "signed for" and insured
delivery service when returning goods.
1.2.5 Where goods are not received by us within 14 calendar days of your notice, we
reserve the right to collect goods from your premises at your expense, the cost of
which will be advised to you, and you are required to make the goods available for
our collection on a mutually convenient day within the following 10 working days
(Saturdays and Sundays are NOT working days).
1.3  We will issue a refund of the purchase price of the goods and any associated initial
delivery costs or an exchange credit as required, less (if for any reason the these
costs have not been paid by you) the costs of delivery to us within 30 calendar days
of the receipt of your notice of cancellation, or upon receipt of the goods, whichever
is soonest. 
1.4  The rights to return the goods to us as referred to in clause 6.3 will not apply in the
following circumstances: -
 in the event that the product has been used or fitted save for your need to assess
the product for suitability.
 to any products that we have made or customised specifically for you
 to any products that by their nature have a limited lifespan, such as food
 to any product where packaging seals have been broken where the seal is
required to maintain the product.
The provisions of this clause 1.4 do not affect your statutory rights.
Your item must be in its original unused condition to be returned, unless there is a
manufacturer defect.
Return Exceptions
Some items cannot be returned if they are opened. 

Merchandise that has been worn, used, or altered will not be accepted for return or
exchange. 


We do not refund the original shipping and handling that you paid on the order. 
Exchanges
If your clothing item is in like new condition, you may exchange your clothing item for a
different size or colour but you will still have to pay return shipping.