Click & Collect
Big Bear Bikes now offer a free Click & Collect service from our Pickering store for all your bike and accessory orders.
Our Click & Collect service offers all the benefits of shopping online combined with exceptional retail experience in our store. Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you. Best of all the service is completely FREE!
- Add your items to your basket
Use our website to browse our catalogue of products with stock availability. When you find the item you want, simply add it to your basket like you usually would.
- Checkout using Click & Collect
Scroll down and choose Click & Collect as your delivery method.
- Collect your goods
Once your order has been received, we will carefully source and prepare your goods for collection. Once ready, the store will contact you via text and/or email to confirm that the items are ready to collect. When collecting your order, you will need to bring the payment card you used to purchase the item, together with one form of photo ID – either a current driving licence or current passport.
Frequently Asked Questions
When can I collect my order?
We will notify you via email and/or text when your order is ready to collect.
If you order a bike, we will telephone you and arrange a collection appointment.
How will I know when my order is ready?
For non-bike orders we will send you an e-mail and/or text to let you know when your order is ready to collect. If you’ve ordered a bike, we will contact you by telephone once you have placed your order to arrange a collection time.
What do I need to collect my order?
Please bring with you your confirmation e-mail, the payment card you used to make the purchase and a current form of photo ID.
We will hold your order in store for 10 days. If you have any problems with getting to the store to collect your order please feel free to contact us and we will happily extend this time where possible.
How do I cancel/change my order?
If you wish to cancel your order or make any changes, please contact us on 01751 474220. Please note, full refunds will be made via the original transaction made with our online team.
How do I return my order?
Our normal returns policy applies to all Click & Collect orders - for more information see our returns policy. You can also return directly to the store.